Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
**What you'll do**
- Will serve as the first point of contact for internal customers, Billing Ops, and internal departments at a Tier 1 level
- Ability to identify problems experienced by users, utilizing problem-solving skills
- Resolves the issue or engages other technical resources (Tier 2) in order to resolve, tracks progress through resolution, and effectively communicates the resolution to the requestor
- Work closely with the OTC (Order to Cash) BAU team on cross-functional issues
- Identify opportunities (based on the type of issues reported) to provide "refresher" training and/or updates to current documentation
- Creates Release Notes for BAU fixes moving to Production
**What experience you need**
- Bachelor's degree in a business or related field is required or more than 1 year of equivalent work experience
- 1+ years of experience in sales support, contract management, or other related fields
- 1+ years of experience in analytical and problem resolution
- Excellent verbal and written English communication skills (B2+ minimum, Belt)
- 1+ years of experience with Google Suite
**What could set you apart**
- ServiceNow experience
- Ability to work in a fast-paced, multi-task environment
- A positive and proactive approach to changing and developing the environment
- Strong organizational skills and the ability to understand new technologies quickly
- Process improvement, and process documentation
- Be a self-starter, able to take high-level direction and manage activities without constant oversight
- A positive and proactive approach to changing and developing the environment
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.