**Responsibilities**:
- Contributes to the design, roll-out and governance of financial solutions, including:
- Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
- Assists in setting business and information architecture standards for Finance
- Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
- Acts as a technical expert who acts as an advisor on significant business/product decisions
- Implements policies and procedures.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 6-10+ years of relevant experience, within the financial services industry preferred
- Recognized technical authority for an area within the business.
- Requires communication and diplomacy skills in order to guide and influence others.
- Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
- Self-motivated with the ability to make decisions in the absence of detailed instructions.
- Advanced and proven knowledge and/or certification in Microsoft Office (Outlook, PowerPoint, Word, Excel, Project, Access) and SharePoint.
- In depth knowledge of banking products / systems preferred.
- Qualification and/or certification in project management & process improvement methodology (Ex. PMP, Lean or Six Sigma) is preferred.
- Tableau Desktop Specialist certified preferred
- Advanced communication skills, English Level C1 is required.
**Education**:
- Bachelor's degree in Finance, Accounting, Data Management or related field is required.
This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction's overall conformance to the reporting requirements. Finance Quality Assurance program is a global initiative across five different locations: New York, Tampa, Costa Rica, Manila and Mumbai. This role will report into the Global Quality Assurance Operations, Metrics and Resource Management Manager - SVP.
This role will be responsible for driving the production and coordination of the end-to-end operations and multiyear calendar during regular Quality Assurance Testing cycles. In addition, the incumbent will be responsible for designing, building, and running metrics and analytics across day-to-day operations. Reports in scope will include CCAR & Other Regulatory Reports, Liquidity & Reg. Capital, and Risk Management. Senior presentations are required as part of the analytics and insights to be presented to Key Stakeholders and published to US Regulators at the end of each cycle.
In addition to a strong finance, operations and metrics background, your expertise and passion for embracing and driving change, navigating, and overcoming obstacles, and working well independently and in team settings will be key to your success and growth.
**Key Responsibilities**:
- Understand and execute the key priorities of the Finance Quality program to successful and timely operations management, including interaction between teams, RAG status progress against objectives, SLAs and mitigating risk through proper escalations and issue management.
- Responsible of the proper execution and monitoring the end-to-end QA Transaction, Conformance and Report Production Controls Testing as per QA Operating Model for a specific reporting pillar including also support to Regulatory Exams as needed.
- Bring clarity to challenging problems, mitigate cycles execution risk, implement a robust operational framework, and help others engage and embrace a solution.
- Participate and execute in the development of key performance indicators and operational metrics, including dashboards and other measurements of success, leveraging data analytics tools such as Tableau, SQL, among others.
- Managing large forums, to create, drive and present senior presentations, including final results for each Quality Assurance Testing cycle. Forums includes Quality Assurance Working Group, Oversight Committee, Post-Mortem, Monthly Operation Reviews, etc.
- Strong interaction and partnership between Quality Assurance process, Report Pillar Leads and key stakeholders' teams (CDO, GFT and Report Owners) across the regions to ensure robust operations and metrics in alignment with QA Target Operating Model.
- Other specific responsibilities as related to the supported function, including requirements gathering, issue root cause remediation and ac