Field Technical Support Rep

**_ Responsibilities: _**
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Provide software service, post
- Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
- Solve technical problems on an assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.

**_ Education and Experience Required: _**
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

**_ Knowledge and Skills: _**
- Knowledge of corporate organization, job, and policies.
- Advanced knowledge of operating systems and software.
- Basic skills in project management.
- Strong communication skills, problem analysis, and presentation skills.
- Ability to develop Customer relationships.
- Ability to perform while under high-pressure situations.
- Ability to work in a team environment.
- Basic networking, O/S, and troubleshooting knowledge.
- Detailed understanding of general/technical aspects of the onsite system repair job.