Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.
From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.
Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
https://youtu.be/4EtpkB0cuXE Great people make Schneider Electric a great company.
What do you get to do in this position?
The key responsibilities of the Field Service Order Management are to ensure Service Orders & Contracts are well created and booked according to Customer's Purchase Orders.
Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.
For Spare parts related to contracts (transactional, the FS Order Management will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).
Additional will be in charge to the no productive purchase order and for the coordination and control of tools calibration.
Main Interactions: Sales, Service Sales, Contract administrator, Finance and procurement, Global Supply Chain, Logistics, FS planners.
Activities and areas of responsibility: Review Customer's Purchase Orders and validate the following information PO validation process is followed (Pricing on Customer's Purchase Order match Customer's Price list or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review).
Book and set billing plan Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP) Ensure all contract information are well to transfer to BFS.
Ensure that the right Gross Margin is captured in ERP as per QLK.
Set appropriate billing plan in the ERP to ensure proper invoice generation.
In case of request for cancellation: Terminate Service Orders and Contracts.
Post Booking Executions For flow business: Manage orders and coordinate with planner, spare parts and logistics teams, forwarders, sales and customers in order to ensure service is performed on time and no products are damaged.
Notify appropriate parties (customers / SE stakeholders) of product shipping.
Assist contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.
Manage continuously backlog and provide funnel transparency to Service organization.
Post Booking Executions: Enter and book not administrative Purchase in Coupa.
Control and coordination of annual tool certification.
Qualifications We know skills and competencies show up in many different ways and can be based on your life experience.
If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
This job might be for you if fit the following requirements: Proactive, orderly, multitasking, ability to communicate effectively with various internal department and external customers, interpersonal relations, negotiator and mediator, detail-oriented in the tasks entrusted to him/her, teamwork, self-taught, accustomed to working under pressure and meeting individual/collective objectives.
High digital skills (use of software, digital platforms, Microsoft office, etc).
High ability to adapt to change.
Previous experience, preferably at least three years in sales administration, focused on analysis and problem solving, project management.
Medium English proficiency.
Meticulous to details to ensure accuracy.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.
We're recognized around the world for welcoming people as they are.
We create an inclusive culture where all forms of diversity are seen as a real value for the company.
See what our people have to say about working for Schneider Electric.
https://youtu.be/C7sogZ_oQYg Let us learn about you!
Apply today.
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies:Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schedule: Full-time Req: 00990T