JLL supports the Whole You, personally and professionally.**What this job involves**:Responsible for handling a team size of 10-12 membersEnsure prioritization & urgent payment requests are attended to promptlyEnsure team's adherence to turnaround time and accuracy of activities undertaken including any transition in / Out or ad-hoc projectsEffective management of internal & external stakeholders while nurturing a good relationshipAbility to positively influence and get tasks completed by not just the team members but the site teams as wellWork as an escalation point for the team to highlight challenges, assistance required, etc. to help meet process KPIsWork with other Leaders in the project to create a culture of collaborationProactively raise issues regarding client/team issues as they ariseUndertake monthly and annual performance reviews, conduct interviews as required, and leave managementContinuously strive to upskill team from industry, domain, and 'soft skills' perspectiveDrive process improvement initiatives to closure including improvement ideas for accuracy, exceptions, cycle time, and lead timeMaintain individual and team production logs as directed by the Manager/ Assistant ManagerRegulate process controls effectively and proactively while continuously assessing the need of control improvementCommunicate effectively and work closely with Site Directors to influence change in processes impacting AP functioningCoach and mentor team members to ensure all-round development of individualsKeep the Management fully informed of all potential risks, issues, challenges and KPI missesBachelor's degree in administration or in an area related to excellent verbal and written communication skills1 to 3 years leading teamsAbility to multi-task, work effectively under pressure, prioritize, and manage workload for the team while meeting client needsEngage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with a solution-oriented approachUnderstand training needs. Ability to conduct training across a varied set of teamsAble to drive the productivity of assigned team membersDemonstrate consistency in values, principles, and work ethics, must be able to inspire and lead a teamWillingness to take on new challenges, responsibilities, and assignmentsUnderstanding of and commitment to client services, maintaining the confidentiality of client dataA desire to work within a diverse, collaborative, and driven professional environmentExcellent interpersonal skills and ability to work overtime when requiredAbility to conduct difficult conversations and demonstrate transparency and fairnessFluent in English levelPersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
