JLL supports the Whole You, personally and professionally.
**What this job involves**:
Manage facility principal supplier partner relationships and workflow using the Corrigo CMMS platform, specifically focused on supplier work order completion and payment processing within defined Service Level Agreements (SLAs)
Manage facility and program managed agent supplier partner and landlord relationships and workflow using Corrigo and the client payment system, specifically focused on payment processing within defined SLAs
Interface with supplier partners, landlords and facilities management team to ensure timely response and satisfaction with facility services
Interface with Sourcing to ensure vendor invoices are aligned with Service Contract Agreements and / or rate cards prior to invoice review and recommendation to facilities management team for approval
Utilize various reports and dashboards to identify SLA defects in work order completion and payment processing, triage defects and complete steps (or work with others to complete) to achieve on time vendor payments in Corrigo and client payment system. Specific reports and dashboards include PO Issues Report, NCV Vendor Summary Review, Corrigo Payment Dashboard, AP AR Dashboard
Ensure Corrigo PO payment information is accurate in client payment system by ensuring PO numbers match approved POs, PO available value covers expected payment amounts, investigate any mis match issues, recommend or make corrections as required.
Proactively inform PO owners of PO threshold limits at 70% of the PO total value and recommend line reassignments or change orders as necessary.
Manage facility and / or program managed agent supplier partner and landlord relationships payment workflow using the Corrigo CMMS platform for tracking, specifically focused on supplier timely invoice submission and tracking payment status and accrual values.
Provide recommendations to facility management team to resolve disputed or delayed supplier invoices
Provide recommendations to facility management team to modify client PO values to ensure timely and appropriate payment processing
Assist with budgetary requests, analysis and reporting, such as variance reporting commentary to facilities management team for monthly financial reviews
Share best practices and problem solve with dedicated client team
Associates degree in facilities management, building, business or other related field Bachelor's degree preferred
2+ years' experience with Facility or Property Administration
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Ability to translate service contract scopes of work to performance actions by service providers
Ability to identify and escalate facility service issues with significant occupant impact with a sense of urgency
Ability to influence the actions of others through persuasive communication
Proficient in MS Office, and possess strong written, verbal and people skills
Experience with computerized maintenance management systems and data / trend analysis skills, Corrigo experience a plus
Ability to recommend operational improvements based on data and trend analysis
Strong organizational skills and collaborative style with a key focus on follow through to completion for self and others
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
