Your Role
This individual is someone who inspires and implements great experiences for our team members every day by ensuring high quality office services programs and support. Use your passion for service and attention to detail to help the Gensler team with day-to-day office matters and clerical tasks. As a Facilities and Workplace Manager, you will be an integral leader in ensuring that our office operations run smoothly and are successful in supporting other business activities.
As a Gensler Facilities and Workplace Manager, you are the leader of the Office Services Team and are responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment including common areas, meeting rooms and kitchen. This may include but is not limited to attending vendors face to face or by telephone, helping guests, maintaining office supplies, office equipment, preventive maintenance, and a wide variety of clerical and administrative duties.
What You Will Do
- Develop a deep understanding of the voice and culture of our team to identify key opportunities for enhancing the experience and the engagement of team members.
- Collaborate with Office leadership, Human Resources and Finance, team to create employee experience strategies and events and implement unique and rotating programs. This may range from appreciation and recognition to special events to learning programs to afterhours client/team gatherings.
- Provide leadership, direct management, oversight, coaching, development and support for the Workplace Experience Coordinator, Receptionist, maintenance & cleaning personnel, and Occupational Health Officers.
- Ensure reception coverage from 8:00am - 5:00pm each day.
- Lead and collaborate with the Office Services Team to create a welcoming, warm, and comfortable workplace for team members, clients, and guests.
- Responsible for the successful planning and logistics of all office events (internal and external), including Staff Meetings/Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings and other similar events.
- Manage and coordinate all office moves, renovations, furnishings, and seating assignments.
- Work closely with Office Leaders on studio space planning and seating. Forecast upcoming changes and develop scenarios.
- Responsible for all budgets related to the office (events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc.).
- Review and approve invoices for all services performed and purchases made.
- Streamline operations and maintain efficiencies by finding ways for continuous improvements.
- Responsible for building/office security programs.
- Maintain the aesthetic appearance and cleanliness of the pantries, conference rooms, teaming areas, and common areas always (client-ready).
- Schedule ongoing proactive maintenance of equipment, furnishings, and services and repairs as needed: Coordinate all office maintenance, i.e., repairs, cleaning, etc.
- Plan and schedule monthly studio cleanups.
- Coordinate all supply ordering and inventory.
- Responsible for ordering and scheduling delivery/installation of office furniture.
- Coordinate and organize all office rotation of equipment, redistribution, and warehousing.
Your Qualifications
- Bachelor's degree preferred.
- 10+ years of experience in office/facilities and team management.
- Event planning/management required.
- Strong customer service background.
- Experience successfully managing and motivating a team.
- Approachable personality with excellent communication skill.
- Strong facilitation, team building, relationship, and problem-solving skills.
- A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
- High attention to detail, organized with strong follow-through.
- Strong verbal and written communication skills.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.