At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
SUMMARY:
- Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts- Balance customer service expectations, with credit guidance and sales perspectives.- Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies- Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
KEY RESPONSIBILITIES:
- Verbal and written collection of Accounts Receivable from a worldwide base of customers.- Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.- Determine and document reasons for overdue payments - obtain payment commitments- Record information about financial status of customer and status of collection efforts.- A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed- Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.-
- Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables- Identify and escalate potential problems related to the financial status of a customer/group to necessary teams- Identify negative changes in customer payment behavior and alert management accordingly.- Recognize the balance required between effective collections and maintaining a positive customer experience.- Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.- Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.- Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas
**REQUIREMENTS**:
- Must be proficient in Microsoft Office - specifically Excel and Word.- Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.- Must be able to work individually and as a team in a goal-oriented setting.- Good negotiation skills.- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.- Must be self-motivated and have excellent time management skills.- Must have excellent verbal and written communication skills with a strong sense of Customer Service.- Must be fluent in English both speaking and written- Must have very good organizational skills.
EXPERIENCE:
- Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.- Consideration also given to experience in Credit, Financial Operations, or Customer Service.- Transportation, Energy, or Commodities industry experience preferred, but not required.- Bachelor's degree in Finance, Accounting, or Business Administration preferred- Multi Language skills desired but not required
