Key Responsibilities:
- Book loads from loadboards and negotiate rates with brokers
- Coordinate and schedule flatbed truck deliveries and pickups according to customer requirements
- Communicate effectively with drivers to provide instructions, updates, and support throughout their routes.
- Monitor routes and track progress to ensure timely delivery of cargo while optimizing efficiency and minimizing delays.
- Address any issues or concerns that arise during transportation, including accidents, breakdowns, or delays, and take appropriate action to resolve them.
- Maintain accurate records of shipments, including delivery schedules, driver assignments, and customer information.
- Collaborate with other departments
- Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
- Provide exceptional customer service by responding promptly to inquiries, resolving complaints, and addressing customer needs.
**Requirements**:
- Proven experience as a dispatcher, preferably with flatbed and/or hotshots.
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to effectively convey information and build positive relationships with drivers, customers, and colleagues.
- Proficiency in using transportation management systems (TMS) and other relevant software for route planning, tracking, and communication.
- Knowledge of DOT regulations and safety procedures related to flatbed trucking operations.
- Ability to remain calm and composed under pressure, with quick decision-making skills to handle unexpected situations effectively.
Pay:
- Base monthly salary of 800 USD plus commission of 1.5% of gross booking
**Job Types**: Full-time, Part-time
Expected hours: 20 - 40 per week
**Education**:
- Associate (required)
**Experience**:
- dispatcher: 1 year (required)
**Language**:
- English (required)