**Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!**
Bill Gosling Outsourcing is currently looking for **Experienced Call Center Agents** to work based on our beautiful office in Costa Rica.
**Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!**
As a **Collections Agent**, you will review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable and take necessary follow up actions until the customer issues are fully resolved.
**WHAT WILL YOU DO?**
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer's inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
**REQUIREMENTS**
- Minimum of 1 year experience in a call center or relevant experience is required
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
**ABOUT YOU**
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- Strong negotiation ability to persuade customers to make payments
- A desire to grow and drive your career forward
**WHY WORK WITH US?**
- Monthly salary $850 to $900 USD, with the potential to earn up to $250 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation (depending on schedule)
- Annual merit increase
- Asociacion solidarista
- Free parking for all employees
- Free coffee/tea all day long
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
- New site
- beautiful state of the art office with a great view
- Various shifts including mornings, afternoons, evenings, and weekends.
- Onsite games room with a rest & relaxation area
- Great opportunity for university students!
**ABOUT US**
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
**WHERE ARE WE?**
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
**CHECK US OUT!**
**Job Types**: Full-time, Permanent
**Salary**: ¢450,000.00 - ¢490,000.00 per month