Experienced Business Support ITDS
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world's largest leaders in logistics and supply chain solutions.
**Role Purpose**
This position is in the International Training and Development department (ITDS) located in our Americas Shared Services Center. As Experienced Business Support ITDS you will be reporting to the Teamleader Training Event Management in our Maastricht Financial Shared Services Center. Our department offers training and development services to our Business Units globally. As an international training event coordinator you are responsible for the complete organization of Global learning events (e.g. training sessions, workshops, and presentations).
**Responsibilities**:
- To coordinate global development events e.g. Courses, workshops, presentations, by booking participants onto the events in SAP, sending out invitations, pre work, booking rooms and answering queries about the events.
- To coordinate the external suppliers of training and development events by monitoring frame contracts, tracking invoices, maintaining records of preferred suppliers and reporting on quality / evaluation forms.
- To promote training and development activities by answering questions, providing information, giving advice and additional contact details where appropriate.
- Provide input for management reporting on costs, training records (classroom and online) and quality performance for ITDS Service Manager and Business Partners through accurate and timely data maintenance.
- Support AP and AR functions in solving supplier and customer queries.
- To contribute to the continuous improvement process by participating in First Choice Initiatives with the goal to optimize Business Partner satisfaction.
**Requirements**:
- Vocational/Specialized/Technical/Certification with 1-2 years experience in a similar role (event administration or secretarial)
- HR certification preferred
- MS office skills (Excel,Word, Powerpoint)
- Experience with SAP and Cornerstone is a distinct advantage
- Financial affinity and acumen
- English Advanced
**Soft skills**
- Personal drive and enthusiasm for event organization
- Both independent working & teamplayer
- Customer focus
- Eager to learn and develop
- Get things done with speed, attention for detail and high professional standards
- Excellent coordination, administration and planning skills
- Excellent communication & influencing skills, both face to face and in writing
- Working according to service level agreements and predefined processes
- Excellent written and spoken English. German language skills is an advantage
- Experience with working in an international environment is an advantage
