JLL supports the Whole You, personally and professionally.
**Benefits to eligible employees, include**:
Life, health and dental insurance for you.
Annual Performance Bonus.
Online platform with certified courses for your professional development.
Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).
Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).
Employee recognition program.
**Participation in BRG (Business Resource Groups)**: Be part of our BRG, which promotes diversity and inclusion within JLL.
What this job involves
We are currently seeking a dynamic individual for the role of Experience Service Concierge to join our team:
**Location**: Cityzen Park, La Ribera de Belén, Costa Rica.
**Work schedule**: Monday to Friday, 6:00 am to 3:00 pm, or 8:00 am to 5:00 pm.
**Work model**: On site.
**Contract Type**: Indefinite-term.
This role is responsible for delivering exceptional service experiences to clients and visitors. You will serve as the main point of contact for guests, ensuring their needs are met and their expectations are exceeded. This role requires a strong focus on customer service, interpersonal skills, and the ability to multitask in a fast-paced environment.
**Key Responsibilities**:
Provide excellent customer service to all guests, ensuring a professional and positive experience.
Greet and welcome clients and visitors, providing them with necessary information and assistance.
Coordinate and schedule appointments, meetings, and events, ensuring seamless logistics and execution.
Maintain a high level of knowledge about the property, amenities, and local area in order to provide accurate and helpful information to guests.
Handle and resolve guest complaints or issues, escalating when necessary to ensure satisfactory resolution.
Collaborate with internal teams, such as facility management and security, to address client needs and ensure a smooth operation.
Maintain an organized and tidy reception area, ensuring a welcoming and professional environment.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Build and maintain positive relationships with clients, guests, and vendors, establishing a strong rapport.
**Qualifications**:
High school diploma or equivalent; additional relevant certification is a plus.
Proven experience in a similar customer service role, preferably in the hospitality or property management industry.
Excellent interpersonal and communication skills, both in person and over the phone.
Strong organizational and multitasking abilities, with attention to detail and accuracy.
Ability to remain calm and composed under pressure and handle difficult situations with professionalism and tact.
Exceptional problem-solving skills and ability to think on your feet.
Flexibility in working hours, including weekends and evenings as required.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.