**Why Kyndryl**
Kyndryl is a market leader that thinks and acts like a start-up.
We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.
And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**
Environment & Security Managers at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best.
Here you'll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill.
You can reinvent yourself and your career with multiple paths at one company, and still find great work/life balance.
You'll also get the chance to network and promote yourself to leaders and specialists in your field.
Key responsibilities will be:
- Single point of contact with knowledge of every aspect of ServiceNow environments,
- Provides direction and oversight to Platform Team resources on environments,
- Makes sure the environments are kept aligned and up to date to support the platform and continuous delivery release pipeline,
- Takes ownership of platform environment issues and works to resolution,
- Update and align the platform cloning policy,
- Manages risks and opportunities,
- Seeks to improve the environments management looking at ways to continuously innovate,
- User access to the pre-production environments (who and when),
- Involved in upgrades and patching,
- Review ServiceNow environments in the support portal,
- Maintain Environments calendar and share with the team,
- Provide informed and governed response on security operations,
- Ensure the correct prioritization of operational events, security incidents and vulnerabilities is applied automatically using the ServiceNow platform,
- Visualize operational health and security posture within ServiceNow platform,
- Employ extensive knowledge of the integration of Monitoring Security Tools in ServiceNow,
- Identify, prioritize, and remediate misconfigured assets with the Configuration Compliance Application in ServiceNow.
**Required Technical and Professional Expertise**
3 to 5 years' experience in:
- Highly organized, detail-oriented, and an inherent ability to multi-task,
- Team leader and consensus builder,
- Excellent communicator,
- Ability to rapidly identify and resolve issues,
- Possess good knowledge of every aspect of ServiceNow cloning, patching and upgrades.
**Preferred Technical and Professional Experience**
- Minimum 3 years working within a ServiceNow environment
**Required Education**
High School Diploma/GED
**Preferred Education**
Bachelor's Degree
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Application Developer
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Professional
**Travel Required**
Some travel may be required based on business demand
**Company**
(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada
**Is this role a commissionable / sales incentive based position**
No