Enrollment And Communication Analyst

Job SummaryThe Enrollment Management Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Enrollment Management Enrollment and Communication Analyst functions independently under the supervision of the Director of Enrollment Management Technical Implementation and Communication (EMTIC) with additional work lead direction from the Associate Director of Enrollment Management Technical Implementation and Communication. The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU's Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU's Chat Solution, and other software implemented to support enrollment goals for the University. The incumbent will facilitate communication amongst internal and external departments and divisions, manage and/or troubleshoot student cases, and support enrollment planning and associated enrollment initiatives. In addition, this position will analyze student data to facilitate communication initiatives and planning activities within EMTIC and across Enrollment Management. Other responsibilities of the Enrollment and Communication analyst are to support on-going and new technical initiatives including identification of functionality needs for students and staff, and to collaborate with the Technical Implementation Team, Enterprise Systems and Campus IT to define requirements and test resulting functionality.Key ResponsibilitiesServe as a contributing member of our interdivisional committee responsible for facilitating admitted students' progression through the intent to enroll, orientation, testing and enrollment processAnalyze student data to identify and provide lists of student cohorts to facilitate the administration of a strategic communication planAct as a contributing member of a team responsible for administering a strategic communication plan through a variety of media including MySJSU (PeopleSoft), Slate, Marketo, OnBase, Cal State Apply, Chatbot, and social media toolsServe as the functional subject matter expert for Enrollment Management developed and support technical solutionsAssist the leadership team in Enrollment Management Technical Implementation and Communication (EMTIC) with testing and training related to Enrollment Management technical initiativesExplore and identify functionality of current and proposed enrollment management and communication tools to identify functionality that will enhance efficiency for the teamCoordinate requirement gathering for EMTIC with respect to new and existing Enrollment Management student information and data management tools as well as communication toolsWork with colleagues in IT to communicate and implement enhancement requests including testing and training of delivered solutionDevelop, write and edit training modules and business guides for business usersDeliver training to business users in multiple formats including but not limited to: small group presentation, individual, open labs and on-lineKnowledge, Skills & AbilitiesMust be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionallyMust possess excellent oral and written communication skillsMust have knowledge of methods, procedures, practices and activities of the program area Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agenciesAbility to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible.Knowledge of English grammar, business writing, punctuation and spellingAbility to compose and appropriately format correspondence and reportsAbility to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these dataAbility to advise students individually and in groups on routine matters where requiredKnowledge of technology and software applications such as: word processing, spreadsheet, database management, document storage, and communication toolsAbility to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactionsAbility to recognize patterns in student inquiries and communicate those patterns to managementAbility to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be metAbility to identify and resolve student concerns with Enrollment processes and proceduresWorking knowledge of document types such as transcripts, forms, and test scoresAbility to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of mediaRequired QualificationsA bachelor's degree and/or equivalent trainingFour (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programsPreferred QualificationsTwo (2) plus years working in a student services positionExperience working with students providing education advising and counseling servicesKnowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learnAbility to analyze and interpret documents and requirements and be able to disseminate information to other staff.Excellent written and oral communication skillsKnowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systemsCompensationClassification: Administrative Analyst/Specialist – Exempt IIAnticipated Hiring Range: $6,339/month - $6,653/monthCSU Salary Range: $5,273/month - $9,537/monthSan José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period:March 15, 2024 through March 31, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact InformationUniversity ****** 408-924-2252CSU Vaccination PolicyThe CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/and questions may be sent ****** .Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email ****** .Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email ****** .Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).