**Site Name**: Costa Rica - Cartago - Tres Rios**Posted Date**: Jun 20 2023The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK engages HCP/EEs and HCOs for cross border and within country activities (e.g. Congress Sponsorships, Sponsorship of Third Party Meetings, GSK Standalone Meetings, Speaker programmes, Advisory Boards and Consultancies) efficiently and in compliance to all relevant global and local legal and regulatory requirements for contracting, payment and financial disclosure.**_ Your Responsibilities_**: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:- Maintain specific core Engagement processes specific to enterprise Health Care Organization, Health Care Professionals and External Expert requirements and aligned with GSK Code of Practice and SOP 344448.- Deliver operational support services to support specific therapy aligned Health Care Organization, Health Care Professionals and External Expert engagements for local and cross-border/above country sponsored activity as required.- Ensure customer queries are dealt with in a timely manner- Ensure Health Care Provider/External Expert travel is booked compliantly in line with GSK policy.- Maintain documentation compliance and retention to required standards- Assist in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).- Support a culture of continuous process improvements through regular end to end process reviews- Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).- Ensure payments to HCOs are paid on time in accordance to GSK payment processes- Adhere to quality monitoring frameworks to assure senior management of the delivery of HCO payments and TOV activities in accordance with internal standards and external regulatory and legal requirements.- Adhere to the governance and internal ways of working established in the EEE organisation**_ Why you? _****_Basic Qualifications:_** We are looking for professionals with these characteristics to achieve our goals:- Degree or Studies in Science, Business Administration, Project Management, or similar careers- Must be fluent in English and Portuguese- Experience in pharma industry- Highly developed IT skills- Attention to detail- Good communication skills (both oral and written)- Track record of success working in teams- Stakeholder management skills- Understanding of service delivery / customer service**_ Preferred Qualifications:_**- Life Sciences / Pharmacy / Business Degrees- Knowledge of commercial, medical affairs, regulatory requirements- Service support specialists experience- Experience with working with HCPs / EEs and HCOs- Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.- Self-motivated; works as part of a highly matrixed global team**_ Why GSK? _**Uniting science, technology and talent to get ahead of disease together GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belong
