**Site Name**: Costa Rica - Cartago - Tres Rios**Posted Date**: Mar 6 2024**About the External Expert Engagement Organization**:The External Expert Engagement Organization is GSK's central strategic capability to drive smooth, seamless and compliant engagement of Health Care Providers (HCP), External Experts (EE) and Health Care Organisations (HCO) across the globe.The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCOs, HCPs, and EEs for cross border and within country activities (e.g. Congress Sponsorships, Sponsorship of Third Party Meetings, GSK Standalone Meetings, Speaker programmes, Advisory Boards and Consultancies) efficiently and in compliance to all relevant global and local legal and regulatory requirements for contracting, payment and financial disclosure.The External Expert Engagement Organization Engagement Specialist provides a service that is high priority in ensuring that GSK continues to comply with internal and external regulations that encompass compliant engagement of HCP/EE and HCOs. The role will be integral to the improvement of efficiencies in the EEE Organization's engagement processes and deliver consistent and compliant ways of working.**_ Your Responsibilities_**:This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:- Utilizing existing systems tools and ways of working to enable effective, consistent and compliant delivery of Health Care Organization, Health Care Provider and External Expert Engagements.- Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.- Support specific core HCP/EE and HCO Engagement processes for GSK Pharmaceuticals and ViiV Healthcare.- Maintain specific core Engagement processes specific to enterprise Health Care Organization, Health Care Provider and External Expert requirements and aligned with GSK Code of Practice and SOP 344448.- Deliver operational support services to support specific therapy aligned Health Care Organization, Health Care Provider and External Expert engagements for local and cross-border/above country sponsored activity as required.- Ensure customer queries are dealt with in a timely manner.- Ensure Health Care Provider/External Expert travel is booked compliantly in line with GSK policy.- Maintain documentation compliance and retention to required standards.- Assist in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).- Support a culture of continuous process improvements through regular end to end process reviews.- Provide input into the design of appropriate training programmers and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).- Ensure payments to HCOs are paid on time in accordance to GSK payment processes.- Adhere to quality monitoring frameworks to assure senior management of the delivery of HCO payments and TOV activities in accordance with internal standards and external regulatory and legal requirements.**_Why you? _****Basic Qualifications**:We are looking for professionals with these characteristics to achieve our goals:- Studies in Business Administration, Project Management or similar careers.- 1+ years of experience in projects coordination or administrative roles.- English level: advanced.- Microsoft Office Knowledge**Preferred Experience**:However, if you have the following, it would be a plus:- Pharma Industry experience.- Knowledge of R&D clinical development and/or medical affairs.- Technical support specialists experience.- Project Coordination/management experience.**_ Why GSK? _**GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.**
