End User Support Specialist (On-Site)

**Objective**:
To interact and coordinate with internal clients to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.
**Hard skills**:

- 6 months' experience at technical level (desired).
- Comptia+ or related studies (desired).
- Ability to analyze and diagnose diverse problems and look for answers.
- Some physical strength is required in case the equipment needs to be moved to a different area.
**Responsibilities**:

- Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
- Deploy and troubleshoot hardware, both to PC's and telephony equipment.
- Perform preventive and/or corrective maintenance of in-warranty and out of warranty equipment.
- Escalate problems to the NOC, ITI when required.
- Recommend changes to policies and procedures regarding processes involving Helpdesk services.
- Execute the policies regarding security compliance and technology assets usage.
- Deploy and troubleshoot Desktop Images, Software updates and installations (software).
**Benefits**:

- Educational reimbursement.
- Medical Service.
- Referral bonus.
- Wellness Program.