Fluency in Spanish & English.
- HR experience or 2+ years of customer service experience
- Computer literacy (Excel, Work, PowerPoint, Outlook).
- Ability to work in international teams where team members are in different locations and belong to different cultures.
- Excellent verbal and written communication skills
- Must be complying with quality and productivity standards
Job summary Join Amazon's HR team and help make a difference for all Amazonians!
We are recruiting for an Employee Resource Center Associate.
This person will support Amazon across certain EMEA Countries.
The hub will provide a multi-language capability to the internal customers, and is looking for an Employee Resource Center Associate with English and Spanish language skills to join our HR team.
The work focuses on answering HR, Payroll, Benefit, Stock, and policy questions and resolving issues coming in via the phone system.
As a member of the team, you are also responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service.
This role is the front face of the service to the internal customers and demands an ability to answer questions and solve problems but also strong customer service skills.
Become a part of our Employee Resource Center (ERC) and work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations to provide a world-class employee experience.
Use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis.
Put your exceptional customer service, communication and organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
- PHR certification.
- Experience with PeopleSoft.
- HR software experience.
- European Languages Advantage.