**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work in Mondelez International Business Services and perform administrative duties to support an impeccable service experience. In addition, you ensure that processes are adhered to and documented.
**How you will contribute**
You will be responsible for the daily administration and operational support for processes in your area of responsibility, ensuring that deadlines are met and service quality is delivered. To excel in this role, you will also ensure that activities are completed in compliance with standard operating procedures and legal requirements, including data privacy considerations. You will also work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance, that access requests and issues are handled promptly, and that continuous improvement opportunities are identified and acted on.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific area of responsibility
- Administration with a strong customer-service orientation
- MS Office, especially Excel
- Meeting deadlines and strong prioritization skills
- Meticulously attending to details
- Working with a case management system
**More about this role**
**What you need to know about this position**:
You will be responsible for admin tasks related to Employee Relations matters including but not limited to ERIS creation, updating NALA records, handling low complexity cases related to disciplinary cases, attendance issues / job abandonment, and loss or theft of company assets for Latin America and/or North America.
**What extra ingredients you will bring**:
- Case Management Skills
- Analytical and problem solving skills
- Detail oriented and highly organized
- Excellent customer focus and high sense of urgency
- Excellent communication skills
**Education / Certifications**:
- Bachelor's degree in progress with preferred major in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology, Law or related field
**Job specific requirements**:
- Basic experience related to HR tasks is required; and preferable experience as HR Generalist, HR Business Partner or Employee Relations (1 year) and familiarity with employment law (1 year).
- Advanced English Level.
**Work schedule**:
- Hybrid model.
**No Relocation support available**:
**Business Unit Summary**:
**Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as **_Lacta _**, **_Field _**and **_Terrabusi _**among others. We are known for our resilience and good humor and live our purpose with passion and commitment.**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
