Our company's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across the company business divisions and markets for the Americas region.
The Employee Expense Management Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the Americas.
Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Expense process.
Primary responsibilities for this position include, but are not limited to, the following:
- Resolve employee expense management inquiries, and work on account reconciliation.
- Reconcile GL Accounts
- Through daily problem resolution, identify and propose process improvement
- Assist in communications with internal business customers
- Collaborate with various organizations to resolve process and/or technical issues across multiple ERP systems
- Properly and effectively escalate issues that cannot be resolved real time
- Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
- Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
Bachelor's Degree in Business Administration, Accounting or Finance or equivalent Minimum of
3 year of experience in a finance or accounting department of a multinational company
- At Least 2 years of experience in **GL Analysis and R**econciliation**:
- Experience using SAP
- Experience using Concur
- At Least 2 years of experience using Credit Card providers platforms such as CITI Manager
- Knowledge of the accounting cycle
- Business Level fluency (oral and written) in Spanish and English languages
- Experience working with Case/Ticket Management Software, specifically Service Now
- Strong communication, organization and time management skills
- Intermediate to advance PC skills (Word, Excel, PowerPoint)
- Experience working in an organization providing services across multiple markets or geographies
Our employees are the key to our company's success.
We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
No relocation
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R169322