Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
- Are you looking for a new opportunity to help Canadian families when they need it the most? Then Bill Gosling Outsourcing has the role for you!_
We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. This is an exciting opportunity to further enhance your call center and customer skills and work with a Global company with lots of career growth opportunities!
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
ARE YOU THE RIGHT CANDIDATE?- Previous customer service or call center experience (minimum 1 year)- Strong communication skills - well spoken / written- De-escalation skills are a definite asset- Ability to display genuine empathy to our customers while in a fast paced environment- Manage high volume of calls- Proficient with Google Maps / Directional capabilities- Comfortable with phone systems and technology- Flexible availability
WHAT WILL YOU DO:
Triage inbound calls for our emergency roadside dispatch including below calls:
- Customers who got Flat tire- Customers who Ran out of gas- Customers who have Keys / babies / pets locked in cars- Customers whose cars are broken down on the highway in a live lane of traffic- Customers who met with an accident
**REQUIREMENTS**:
- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Must be able to work full-time from office
- who doesn't like a beautiful, brand new office with a fun work environment and free coffee/tea?
WHY WORK WITH US?- Monthly salary $850 to $900 USD, with the potential to earn up to $250 USD in monthly bonus- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation (depending on schedule)- Annual merit increase- Asociacion solidarista- Free parking for all employees- Free coffee/tea all day long- Casual Dress Code- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company- New site
- beautiful state of the art office with a great view- Various shifts including mornings, afternoons, evenings, and weekends.- Onsite games room with a rest & relaxation area- Great opportunity for university students!
WHERE ARE WE
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
- We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information_
CHECK US OUT!