Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Are you looking for a new opportunity to help Canadian families when they need it the most? Then Bill Gosling Outsourcing has the role for you!_We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. This is an exciting opportunity to further enhance your call center and customer skills and work with a Global company with lots of career growth opportunities!Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.ARE YOU THE RIGHT CANDIDATE?- Previous customer service or call center experience (minimum 1 year)- Strong communication skills - well spoken / written- De-escalation skills are a definite asset- Ability to display genuine empathy to our customers while in a fast paced environment- Manage high volume of calls- Proficient with Google Maps / Directional capabilities- Comfortable with phone systems and technology- Flexible availabilityWHAT WILL YOU DO:Triage inbound calls for our emergency roadside dispatch including below calls:- Customers who got Flat tire- Customers who Ran out of gas- Customers who have Keys / babies / pets locked in cars- Customers whose cars are broken down on the highway in a live lane of traffic- Customers who met with an accident**REQUIREMENTS**:- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Must be able to work full-time from office- who doesn't like a beautiful, brand new office with a fun work environment and free coffee/tea?WHY WORK WITH US?- Monthly salary $850 to $900 USD, with the potential to earn up to $250 USD in monthly bonus- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation (depending on schedule)- Annual merit increase- Asociacion solidarista- Free parking for all employees- Free coffee/tea all day long- Casual Dress Code- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company- New site- beautiful state of the art office with a great view- Various shifts including mornings, afternoons, evenings, and weekends.- Onsite games room with a rest & relaxation area- Great opportunity for university students!WHERE ARE WEWe are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.- We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information_CHECK US OUT!
