**Responsibilities**:
- Develop and maintain technical support documentation.
- Perform start of day checks, continuous monitoring and regional handovers.
Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
- Perform same-day risk reconciliations.
- Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
- Act as a liaison, interfacing with internal technology groups and vendors.
- Ensure storage and archiving procedures are in place and functioning correctly.
- Keep learning!
Continuously improve skills by staying up to date on the latest technologies.
- Coach and mentor new or lower level analysts.
**Qualifications**:
- 5 year of experience or more an Application Support role
- **_ Primary skill Set needs to include 2 of the following skills_**_ : _**_ECS (Open Shift), Kibana, Oracle, Unix Shell Scripting_**:
- ** Secondary Skill Set** **:Bigdata (Arcadia, Impala), Autosys scheduling, ServiceNow, SQL**:
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Effectively share information with other support team members and with other technology teams
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder.
- Bachelor's/University degree or equivalent experience
- Intermediate/advanced English
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting