Ebike Inside Techical Specialist Agent

Job Description Position Summary  The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch EBike Dealers in the US.  Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "empowered by Bosch."
More Information at www.bosch-ebike.com  General Job Responsibilities    Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.  Respond to end consumer calls and emails for technical, general product support, and spare parts, etc.
topics.  Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.  Make decisions on warranty per company guidelines.  Document calls/cases in a CRM (Customer Relationship Management) tool.  Ensures problem ownership and promotes end-user satisfaction.  Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.    Perform other functions related to the position  Qualifications Minimum High school Diploma.  Bicycle shop/industry experience preferred, enthusiasm for bicycles required is must  Bicycle mechanical proficiency  2+ years' experience working in a customer service environment providing phone support or in-person customer support.  Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.  Great verbal and written communication skills, customer service, confident, efficient, and responsible.  Ability to work collaboratively in a team environment.  English proficiency (90% or C1)  Additional Information Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos