2+ years working at Amazon- +6 months in current role- In-Progress or completed Bachelor's Degree (or equivalent) from an accredited university/school in Business or a related career- 1+ Years of demonstrated customer service and communication skills, both verbal and in writing.- Proven ability to think strategically.- Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.- Demonstrated follow up skills in a fast-paced environmentAbility to build strong relationships and influence others while working in a cross functional environment.- Experience working with Windows, Word, Excel, and PowerPoint- Strong evidence of relationship-building across various internal departments within an organization.- Strong communication and organizational skills.- Strong time management and ownership of deliverables.Job summaryEssential Responsibilities:Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate- Critically assess and adjust the case management plan to an employee's changing needs- Address and respond to sensitive situations- Troubleshoot issues and seek to remove barriers before, during, or after a leave event- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs- Identify and solve problems that may arise, sometimes with limited information- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work- Communicate regular updates to employees and stakeholders both verbally and in writing- Ensure compliance with standard work, federal/state regulations, and company policy- Maintain system records to ensure accurate and timely information/documentation- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate- Other duties as assignedKey job responsibilitiesIncludes but not limited to:2- Log information into our centralized platform3- Review documentation5-Coordinate with payroll, PXT and or manager any discrepancies or details6-Code into several systems payment and other type of HR information7-Innovate on behalf of the customer, advocate to improve processes and SOPs'About the teamDLS LATAM currently operates across Mexico, Colombia, Costa Rica, Argentina, Brazil, Chile and Peru. We have a strong "DAY 1" culture since our business is always expanding and evolving. We deal with multiple types of legislation and nuances which require uttermost attention to detail.- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
