Director, Support

Summary:In this role you will develop a top-tier team focused on excellence by integrating effective performance oversight and intentional hiring, emphasizing core values, and fostering inclusivity.
You will lead initiatives that reinforce a positive, collaborative, and high-performing workplace culture, drawing from your proven success with high-achieving teams and your commitment to empowering organizational growth and solidifying its culture.Requirements: Direct the day-to-day operations of the Costa Rica Support organization ensuring that customer expectations are met or exceededDeliver on quarterly OKRs related to team metrics as well as project execution Act as the face of Costa Rica Support to both internal and external stakeholders Manage customer escalations at the highest level, partnering with Account teams in order to ensure customer successStrategic planning, ensuring that Support is able to anticipate the needs of the future Based in Costa Rica Skills and Attributes: Have 8+ years in experience managing technical, client facing, organizations The ability to triage and manage resources in a manner that creates the best possible outcomesProven experience in managing cross functional projects and initiativesThe ability to be calm and clear headed under pressureDemonstrable communication, personnel management, and coaching skillsExperience in a Cloud, PaaS, or SaaS environmentA passion for fostering success in those around you.
Acquia Support prides itself on being a staff focused organization.Act as a change agent, someone who will challenge the status quo.
Every candidate comes to the table with a different set of skills and attributes.
If you've read this far and feel like you have most, but not all, of the skills, apply anyway!
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Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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