**Why finance at Stryker?
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Are you looking for a profitable and growing company with a great culture and reputation?
Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune!
Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!
This **Director, Order to Cash** will be based in the **Costa Rica Finance Center (CRFC)**, will be the leader of the Invoice to Cash team (approx.
200 employees) supporting the Americas business.
The role has strong focus on operations, people management and compliance.
This leader will be a member of the CRFC Leadership Team, reporting to the Costa Rica Senior Finance Director / Site Leader and will be expected to contribute to the development of the strategic goals and objectives of the center.
Additionally, this leader is a key interface between the business leaders, corporate finance, external auditors, key external customers, and other stakeholders with regards to the entire Order to Cash cycle across the America businesses.
**The Director is responsible to**:
- Act as the work stream lead in the CRFC, in charge of the management of all the processes, activities, people, metrics and results under his/her scope
- Lead, manage and develop the Invoice to Cash team, with the goal of optimizing Stryker's cash flow and minimizing risks
- Maintain an effective system of internal controls environment and to ensure compliance with Stryker policies and procedures and any applicable laws and regulations
- Achieve the key performance metrics agreed for to Invoice to Cash area, in alignment with the business expectations, stakeholders, clients and senior leadership across the areas supported.
Outstanding customer service is expected from this position and team
- Collaborate closely with the relevant stakeholders to ensure the timely and accurate planning, monitoring, and execution of the processes of his/her scope
- Ensure the successful processes migration projects falling into I2C radar
- Partner with I2C Global Process Team to drive process standardization and build strategic organizational capabilities
**Essential duties & responsibilities**:
The Director performs advanced level of technical, strategic, and managerial responsibilities to support the needs of the business.
These responsibilities include but are not limited to the following (responsibilities may be added or removed as deemed necessary):
People management:
- Lead and develop the Invoice to Cash team
- Establish annual goals and objectives across the team, manage, monitor performance, and enhance the development of staff to support the delivery of the finance center goals and objectives.
- Coach / mentor / lead direct reports.
Staff resource planning, organizing, and monitoring of key processes, including hiring, training, and evaluating staff, and taking effective actions to address performance matters.
- Identify and develop talent to create a succession pipeline within the teams.
- Drive culture of standardization, process excellence and continuous process improvement across the Invoice to cash teams
- Ensure the strategy of the department is effectively implemented by ensuring engagement -supported by Gallup tools-, consistent communication, reinforcement, and management of defined objectives
Accounts Receivable:
- Responsible for a team who assures timely collection of Stryker Sales Corporation receivables balances for assigned division/region - mainly in the Americas:
- Support timely and accurate invoicing from Stryker to its customers
- Conduct credit checks on all customers, establish and manage credit limits
- Make recommendations to improve quality of processes, develop and implement strategies to reduce DSO (Days sales outstanding)
- Manage activities related to customer support, responding to inquiries and resolving disputes
- Review customer accounts and credit balances, for accurate and timely processing of refunds
- Develop, measure, and distribute result and efficiency drive metrics / KPI's
Financial accounting and reporting:
- Ensures the strategy of the department is effectively implemented by ensuring consistent communication, reinforcement, and management of defined objectives.
- Ensures critical business processes are well documented and communicated to facilitate effective and efficient execution.
- Work with Internal and external audit teams to review and enforce policies
- Comply with Corporate accounting policies, US, and local GAAP
- Performs other related work as assigned by management
Internal Controls and Compliance:
- Ensures all core processes are documented with risk and control points clearly identified.
- Ensures proper segregation of duties and delegated authorities are maintained and moni