The Director of National Programs leads the Native English Program for the Maximo Nivel Institute in Costa Rica.
The National Director is responsible for sales, marketing, client service, class scheduling, diagnostic testing, and enrollments.
Tasks The Director of National Programs manages a team of 2-4 [shared] office staff.
A major component of the position is managing the front office ("the store") and the daily logistics of opening, closing, cashing out, and selling English classes.
It's also important to generate excitement, both within the National Programs Team and the client base, about providing great client service and meeting matriculation goals every month!
The Director works directly with individuals to matriculate them into Maximo's Native English Program.
The Director also works with corporate clients to sell group programs to hotels, banks, restaurants, tour operators, and other businesses.
The National Director works very closely with the Academic Director in terms of providing great client service to students and clients, scheduling classes, and maximizing the number of matriculations each month.
As a member of the Executive Team, the National Director also works closely with the Country Manager and the Director of International Programs.
There are several reports the Director must generate on a regular basis using Microsoft Word and Excel: Daily cash box (receipts), Matriculation per class ("FU Report"), Monthly Class Schedule, and monthly book inventory, among others.
The Director is also responsible for setting high standards and enforcing a number of policies including: Matriculation After Exam, Use of ORIGINAL textbooks, "greeting hours," and pulling non-paying clients out of classes, etc.
Requirements - Bachelor's Degree; Master's Degree preferred - TEFL, TESOL, or CELTA Certification preferred - Fluent English; Advanced Spanish required - 3-5 years of professional experience, ideally in sales or client service environment - Outstanding administrative and organizational skills; exceptional attention to detail - Excellent computer skills including Excel, Word, PowerPoint, etc.
- Strong team skills and a "love" for team training - Must be ready to lead and manage a cross-cultural team - Excellent interpersonal skills - Excellent writing skills - Focused on results—increasing matriculations and delivering great client service - Adept at setting goals and managing competing priorities - Metric driven; able to understand, analyze, and present data to support business decisions.
Maximo Nivel is an entrepreneurial, family-run business of intercultural institutes throughout Latin America.
Founded on principles of great client service, providing a real intercultural experience, and making a positive impact on the local community.
We are committed to being self-starters, builders, and providers of something better than anything else in our industry for the long term.
Maximo Nivel is the leading organization in study abroad and educational travel in Latin America.
We are an internationally-accredited organization with 4 local institutes in 3 of the world's most beautiful countries — Costa Rica, Guatemala, and Peru.
You can choose from a variety of programs—Volunteer Abroad, International Internships, TEFL Certification, Spanish Immersion, Study Abroad, and much more!
Whether you want to study, volunteer, teach, take a Gap year, get international work experience, or just get involved in life, language, and culture, Maximo Nivel has a program for you!