Director, Human Resources – Santa Ana, Costa Rica Are you ready to play a critical role in the transformation of our HR Operations model?
Are you driven by HR strategies that thrive on innovation of an evolving organization?
Then join us!
We're in the search for our next Director, Human Resources.
Western Union powers your pursuit.This role will be critical in leading and implementing effective HR operations to support the Americas region.
A critical aspect of this position involves leading a team of HR professionals who are responsible for addressing a diverse set of inquiries from our employees and ensuring a timely and efficient resolution.
In this position, you will have the opportunity to drive regional and global HR initiatives, and act as a strategic partner to the HR Leadership Team.ResponsibilitiesLead, supervise and increase the effectiveness and efficiency of the HR Operations function through the implementation of a tiered model for the Americas region.Develop a consistent approach and continuous improvement to HR processes where relevant across all supported countries.Support, and in some cases own, the improvement of operational systems and processes in line with the HR Operations roadmap and priorities.Develop and implement operational procedures, ensuring compliance with legal and regulatory requirements.Provide data-driven insights and reports to inform the HR Leadership team and organizational decisions.Provides input to the development of policies and procedures for HR.Role Requirements10+ years in Human Resources Management supporting regional or global organizations.Demonstrated ability to become a change-agent who influences strategic actions and mindset towards evolution of Human Resources Operational processes.Experience building and establishing SLA agreements supported by relevant OKRs.Experience collaborating with cross-functional teams globally.Strong influencing skills and the ability to develop and execute global strategic and tactical plans that drive best-in-class employee experience.
Fluency in written and spoken English is required, Portuguese is a plus.Knowledge and application of Lean and/or Agile management is highly desired.
.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.