Job Description The Digital Experience Engineer is responsible for management, configuration and optimization of the Nexthink platform to enhance the digital employee experience and improve IT operations. You will involve analyzing data, resolving incidents, keeping ahead of new trends, understand team opportunities and challenges, process or system impacts to all related business or systems areas involving DEX and ensuring that the IT environment is efficient and secure. Configure and maintain the Nexthink platform in conjunction with the Digital Experience Office. Configure data collection settings to gather relevant information from endpoints. Analyse raw DEX toolset data to identify potential remediations and provide solution recommendations for consideration Analyse data to identify trends, issues and opportunities for improvement. Ensure engineered solutions conform to established enterprise/industry standards (systems management, security, etc) Detect, diagnose and Identify root cause of issues using Nexthink Work with IT teams to resolve incidents promptly and develop and implement proactive measures to prevent future incidents Maintain and create new reporting from Nexthink Proactively consult with other business partners on DEX usage, reporting and opportunities Design and document DEX standards and train users in the use of the system Provide technical support for tickets opened on the DEX system Keep ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas involving DEX Collaborate effectively to build relationships with other departments across the organization. Participate and heavily contribute to a cross functional project team, located in multiple global locations Train other team members Qualifications Bachelor's degree in a technical discipline or 5+ years of related experience. 4+ years' experience utilizing and administration of Nexthink is required Advanced to expert skill level with PowerShell is required Advanced skill level with Bash is beneficial Advanced skill level with Python is beneficial Advanced skill level with SQL is beneficial Microsoft SCCM and Intune experience is required Advanced knowledge of Windows 10 and Windows 11 is required Intermediate knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting Advanced knowledge of scheduled tasks, group policies, etc. Intermediate knowledge of Group Policy and how GPOs apply Advanced practical windows systems and Mac administration skills Proficient in operating remote management tools Proficient in ITSM ticketing management, i.e.. ServiceNow.
Administration experience of Windows PC OS and Mac OS Comfortable performing in a process-oriented and change-controlled working atmosphere. Team player with the ability to communicate and present to non-technical audience. Solution-oriented, constructive approach to problem-solving. Proven organizational and multi-tasking skills. Additional Information This is a fully remote job opportunity in Costa Rica.
Relocation or Visa sponsorship are not available. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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