Full-time
Employee Status: Regular
Role Type: Home
Department: Information Technology & Systems
Schedule: Full Time
Shift: Day Shift
**Company Description**:
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
We have an exciting opportunity within Experian IT Services to join an Enterprise Platforms & Applications DevOps CoE. You will be working with technologies such as Jira, Bitbucket, Confluence, Jenkins, Artifactory from a server and administration perspective.
You will play a critical role in maintaining and improving the environments for the enabling tools that the Global DevSecOps team owns. You will be part of a growing, high performing team that will be challenged to meet the demands of a growing global business.
At Experian, we care about personal development and support our people by ensuring they get the opportunities to improve their skills through training and support programs.
We're looking for creative thinkers with a strong team collaborative and service orientated mindset, who can communicate effectively at all levels within the organization.
What you´ll do:
- Problem solving, process mapping and research.
- Create RCA for issues to ensure that team members have a proper knowledge base for future recurrent or similar issues.
- Support users with resolving issues or needs
- Investigate and remediate any failures with our automated tasks or processes.
- Adhere to best practices and complete meticulous documentation.
- Actively participate in our AGILE methodology and SCRUM ceremonies.
- Collaborate with all areas of the business as required and represent the DevSecOps team.
**Qualifications**:
- 1 year of relevant experience in the technology field
- Advanced English skills
- Strong communication and interpersonal skills, both written and verbal is required.
- Ability to demonstrate strong troubleshooting-diagnostic skills, think analytically while working in a fast-paced IT environment is required.
- Analytical problem-solving skills
- Shows initiative and acts independently to resolve problems discovered.
- Demonstrated ability to manage multiple priorities and follow through on projects-requests to completion.
- Works effectively both as a team member in a team-oriented and collaborative environment and independently.
- Experience with SQL
- Knowledge of Agile methodologies such as SCRUM.
- Sharp customer service skills
- Fast learner
- Knowledge of cloud-based technologies, AWS preferred
**Beneficial skills**:
- Knowledge of Ansible Tower.
- Jenkins
- Knowledge of code and scripting languages such as BASH, YAML, Python
- Knowledge in CI-CD processes and practices.
- Familiar with the Atlassian suite (including Jira, Bitbucket and Confluence)
- Strong Linux System Administration experience within a complex multi-tier environment.
- Familiar with ServiceNow or other ITSM tools.
- Experience with PostgreSQL
- Ability to use a wide variety of open source technologies and cloud services such as AWS, IaC technologies as Ansible, Kuberentes, etc
- Experience with ITIL methodology.
- Good understanding of distributed version control systems like GIT
- Terraform knowledge
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.