Developer Support Engineer (Wfh)

**Objective**:
**Hard skills**:

- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).
- Work experience directly with customers debugging code.
(must)
- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).
- Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline (desired).
- SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (Desired).
- Advanced troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including.NET (desired).
**Soft skills**:

- Proactive.
- Capability to adapt to new environments.
- Organized.
**Responsibilities**:

- Perform complex troubleshooting and development assistance to the company Developer Community.
- Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company.
- Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs.
- Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.
**Benefits**:

- Tech Academy.
- Growth Opportunities.
- Refer a Friend Bonuses and Prizes.
- Work at Home.