**About Us**
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.
**Job Summary**
**Objective**
**Primary Job Responsibilities**
**Requirements**:
- **English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)**:
- **disciplinary actions within the last 6 months (must)**:
- **flexibility: to work all schedules on weekends (must)**:
- **least 6 months at your current position (must)**:
- **Appraisal score greater than 3.20 for the last 3 months (must)**:
- **in 1 or more coding languages including, JavaScript, C#, PHP, Python (must)**:
- **working with API (Application Programming Interfaces) (must)**:
- **with Salesforce platform (desired)**:
- **experience directly with customers debugging code. (must)**:
- **ability to troubleshoot and triage complex, code-related technical issues (must)**:
- **Computer Science, Engineering, or related technical disciplines knowledge. (must).**:
- troubleshooting experience in a Technical Support capacity, with 1 year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (Desired).
- troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including.NET (Desired)
- of web services, SDKs, REST and SOAP APIs.
- using GitHub to host code samples.
- in technical training and content creation a strong preference.
- with technical training and content creation.
- to understand new and popular programming languages as more developers use them to create integrations.
- in providing technical customer support a strong preference.
**Responsibilities**:
- Perform complex troubleshooting and development assistance to the company Developer Community
- Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
- Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs
- Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.
- Act as the bridge between Support and Engineering/Professional Services/Product Management
- Perform troubleshooting sessions with developers on API integrations and companies' connectors.
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.
- Support large enterprise customers as they develop customized uses for the core products and services of the company.
- Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement.
- Create and present internal content for team education and training purposes.
- Identify trending issues for customers and internal employees that may require escalation.
- Perform check of escalated issues found by internal team members prior to advancing through proper channels.
**Skills/Knowledge/Abilities**
**Education**
Associates
High school diploma or equivalent