**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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**Job Description** Job Title: Deal Desk Strategy, Process, & Policy Operations Lead**
**Team**
Come join the Global Deal Desk Strategy & Policy team that works to ensure operational efficiency for Global Deal Desk individuals who are the primary deal advisors/approvers to Sales for complex non-standard subscription deal structures.
**Role**
**What you get to do in this role**:
- Take initiative to recognize obstacles that inhibit Deal Desk efficiency, create solutions, and drive enablement for improvement with an emphasis on automating manual processes.
- On behalf of Deal Desk, continuously evaluate, propose, and collaborate on enhancements to policies and processes as the company's product, pricing, and sales environment evolves.
- Build cross-functional consensus around innovative ideas and initiatives that involve Deal Desk and ensure alignment of Deal Desk policy to company strategy.
- Assist on transformation projects such as CPQ and CLM implementation.
- Author playbooks to address customer negotiation issues, process documentation, and other enablement material for the benefit of the Global Deal Desk team.
**Qualifications** To be successful in this role, we need someone who has**:
- 6+ years of related experience such as deal structuring, sales operations, and business automation
- MBA, BS in Business Administration, or related and relevant areas
- A thorough understanding of the quote to cash process flow
- Strong business acumen with excellent communication skills - verbal and written using Excel, Word, and PowerPoint as examples
- Adeptness at business partnering and collaborating with cross functional teams, building meaningful business relationships and influence using flexible communication styles
- Self-motivation, dependability with deliverables and deadlines, and ability to multi-task
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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