The Data Quality Specialist will be fully dedicated to improving the data quality for the branches.ESSENTIAL DUTIES AND RESPONSIBILITIES:Monitor and review data that is entered into Hellogic and client relationship management systemsCheck for completion and accuracyClean data, identify, assess and resolve any data quality issuesDevelop good relationships with users and interact with them to resolve any data quality issuesDevelop and utilize existing data quality best practice guidelines and providing user trainingProvide support to ensure that best practice is followedAddress the root cause of data inconsistencies and recommend improvementsEnsure that the business has access to complete and accurate client data to support decision making and to utilize such data for the customers' QBRsMeasure and report to management on the progress of data quality improvementEnsure that milestones and tracking events are entered according to customers' SOP'sMonitor the relevant Dashboards and Scorecards and addressing the team to make sure each staff member is managing his/her milestones and tracking events timely and according to SOPConduct user trainingDetermine root cause for data quality errors and make recommendations for long term solutionsDevelop process improvements to enhance overall data qualityAdditional tasks as assigned by the SupervisorSUPERVISORY RESPONSIBILITIESThis position does not supervise any direct reports.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCEBachelor's degree in Business Administration, Industrial Engineering, Commercial Trade, or related field is required.KNOWLEDGE, SKILLS, & ATTRIBUTESAbility to review, analyze and manage large volumes of dataOutstanding attention to detailsStrong organizational skillsExcellent communication skills, both written and verbalAptitude for analysis and client reportingAbility to be creative and innovative in thinking processProficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and InternetProficient written and verbal communication skills in EnglishTime management and prioritizationAdaptable / flexible to high-pressured environmentExcellent customer service and communication skillsCan handle stress of working many files at the same timePHYSICAL DEMANDSFrequently required to stand, and walkRegularly required to sit for extended periodsRegularly uses arms to reach, hands and fingers for computer and phone useSpeaking clearly and listening for heavy phone contactRequires close-up and computer screen distance vision abilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ENVIRONMENTThe work environment characteristics are similar to those of an office setting with various office equipment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.