Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been listed as one of the 100 "World's Most Innovative Companies" by Forbes Magazine.
What you'll be doing
You will lead the Oxygen Support Team which will help Business units having Oxygen pipelines in production and help to guarantee new BUs with Oxygen adoption and implementation.
As support managers you have responsibilities related to customer satisfaction and team leadership.
To promote quality customer service, they manage the ticket queue, implement, or improve customer support policies and support production Oxygen pipelines and new adoptions.
Summary of Primary Responsibilities
- This person is in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction.
- Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues and identifying customer needs.
- Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
They may gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved.
- Work in an agile/iterative development environment.
- Report issues and risks to Support Team Leader and Program Manager on a regular basis.
- Have the ability to build the performance metrics for the Support Team
- #LI-REMOTE
**Qualifications**:
What your background looks like
- Generally, at least 5+ years of professional experience
- Problem solving with strong analytical skills with the ability to analyze complex requirements and define technical/functional advanced solutions.
- A degree in computer science or related field
- Desired experience/knowledge on data engineering/ETL development experience working with data at scale.
- Minimal technical requirements: Cloud experience (AWS preferred); Programming languages such as Java, Scala or Python; Big data technologies - Hadoop, Spark, etc.
- Strong communication and interpersonal skills, both written and verbal English language skills are required.
Additional Information
**Culture at Experian**
**Our uniqueness is that we truly value yours.
**
Experian's culture, people, and environments are key differentiators.
We take our people's agenda very seriously.
We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-TV1
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._