Data Analyst, Quality Review – San Jose, Costa RicaAre you passionate about data?
Are you interested in joining a dynamic team that is dedicated to creating a better customer experience?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Join Western Union as a Data Analyst, Quality Review.Western Union powers your pursuit.This role is the key to analyze QA data, participate in various projects related to Quality Assurance initiatives and contribute by identifying, designing, and implementing required actions to ensure high Quality Standards across Global Operations.Role ResponsibilitiesRun Business as usual data processes and recurring QA reporting based on set requirements.Assisting team's daily workflow and utilize a variety of tools (Excel, PowerBi, SQL, Visual Analytics, Snowflake) and data sets to gather, evaluate and drive analytical insights for Global Operations, Partner sites and Quality Assurance.Provide feedback and recommendations to Global/Partner Operations and QA Specialists, Supervisors, and Managers.
Expected to contribute to the development and implementation of new Quality Assurance processes and tools, including integration of new technologies.Recommend key metrics for performance and process improvements and develop/maintain the reports, dashboards, and scorecards to track metrics from multiple data sources.Build and manage data tools to enable global teams and management to measure performance.
Trouble shooting issues and continuous improvement to create efficiency.Owning the updating of data sources and applying sampling solutions.Engaging in problem solving sessions to make recommendations on Business-as-usual reporting improvements and changes to implement solutions.
Whilst considering data quality and governance.Role RequirementsBachelor's degree or be a student in Data Analytics, Mathematics, Statistics or similar with 1+ year of experience of relevant data analysis, operations.
Experience in Quality Assurance as advantage.Data Analytics Course Certifications as advantageKnowledge in Excel, PowerBi, SQL, Visual Analytics, Snowflake.
Cloud based technology.Strong analytical skills and experience at analyzing large volumes of complex data and information and presenting it in a clear and concise manner.Important skills requirement: customer focus, analytical and problem-solving skills.
Time management, communication skills (written and spoken), critical thinking and adaptability in the dynamic context.
.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.
