**Duties and Responsibilities**products, solutions and compliance. The major responsibilities of the Cybersecurity Engineer Iinclude providing technical support of Emerson PWS cybersecurity solutions to customers andinternal Emerson PWS engineers; as well as, effectively diagnosing and resolving Ovationproduct related issues, as necessary. Therefore, in addition to good interpersonal skills, theengineer should possess excellent technical troubleshooting skills and be familiar with PWScybersecurity solutions, process control and basic power generation concepts.- Provide technical support for PWCS and Ovation software & hardware products.- Foster a positive environment for work and professional growth.- Work as a team player within the CCE to address basic customer cybersecurity questionsand technical issues, and basic Ovation related inquiries.- Maintain or improve customer satisfaction through group and individual effort.- Manage and prioritize call records and workload; maintain accurate documentation of allsupport by utilizing the SMS database and other tools.- Coordinate technical support processes and call escalation between various supportorganizations.- Interface with Emerson Field Support Engineers, regional offices and expert resources asneeded to resolve issues.- Perform base customer support activities as needed, including:- Start-up and DCS commissioning at customer locations- Consulting and assisting customers in development of cybersecurity plans and/or programs- Providing NERC CIP compliance support services- Performing vulnerability assessments on customer's control systems- Developing assessment reports and suggesting mitigation/remediation strategies- Implementing recommended mitigation/remediation strategies- Developing Emerson's cybersecurity best practices and whitepapers related to securitysolutions- Installation, configuration and tuning of Ovation cybersecurity solutions- Continually and proactively increase one's technical capabilities, growing and establishinghigher levels of expertise.- Maintain product equipment, support labs, and group capital equipment.Emerson Classification: Internal- Help to enhance the value of the Cybersecurity Center of Excellence by contributingtowards additional group activities/tasks, developing new internal/external solutions, andassisting with training (as appropriate).**Qualifications**- The position requires a Bachelor of Science Degree in Engineering, Computer Science orequivalent.techniques.- Knowledge of Ovation, and PWS cybersecurity solutions is desirable.- The position requires an advanced level of English (B2) (additional languages areadvantageous).- Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer relatedissues).- The position requires good interpersonal skills and excellent oral and writtencommunication skills in a formal environment.- The ability to work effectively with internal and external customers is essential.**Working conditions**- The position requires up to 80% travel.- The position requires availability to work different shifts, as required, including holidays,nights and weekends.
