3M has a long-standing reputation as a company committed to innovation.
We provide the freedom to explore and encourage curiosity and creativity.
We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.Job Description:Job Title: Customer Support RepresentativeCollaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.
With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.The Impact You'll Make in this RoleAs a Customer Support Representative, you will handle a variety of corporate support inbound inquiries supporting all 3M Divisions.
These inbound inquiries will be coming from both external customers and internal business partners.
This role will require you to accurately capture required customer information and issues as well as document customer inquiry details using appropriate computer applications in an expedient and timely manner.
Primary responsibilities include but are not limited to the following:Handles a wide range of inquiries and/or complaints that are received via phone, email and chats.Responds to a variety of inbound inquiries and complaints from both internal business partners and external customers, taking action as appropriate: Identifying the needAssessing the situationProviding inquiry resolution and escalation per established processesTriages inquiries to other internal areas for resolutionDocuments customer interactions accurately and completelyIs able to manage entry level questions onProduct information and technical specsCustomer service related inquiriesTriage calls to appropriate areas with 3M for further assistanceShares 3M new products and services with customers to meet their requirements Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:High School DiplomaMinimum of one (1) year call center, customer order entry, or other customer service experience requiredTypes a minimum of 40-45wpmFluent English C1Additional qualifications that could help you succeed even further in this role include:Bachelor's degree or higher from an accredited University Minimum one-year combined experience using workforce management systems and/or contact management systems Strong interpersonal skills Excellent written and oral communication skills Must be able to adapt easily to rapid change and work well independently and with teams Strong system aptitude and analytical skills Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers Being fluent in French and/or Portuguese is highly attractiveSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
