Customer Support Representative (Dispute

**Customer Service Supervisor Job Description**

**What you'll do**
- **Respond to the Assistel consumer line**
- **Comply with metrics and overall performance expectations**
- **Identify consumer needs via thorough analysis of the consumers' credit file**
- **Properly document of follow-up actions for partner departments best resolution**
- **Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office work frame**
- **Maintain complete and accurate client and project information**
- **Serve as a liaison between the consumer and the client for best case resolution**
- **Accountable a for any update required in cases resolution process**

**What experience you need**
- **Fluent in English/French skills both oral and written**
- **Knowledge of G-suite programs (Sheets,Docs,Slides,etc)