Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Do you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Higher Education, collaborating and problem solving to resolve Customer issues?
Información sobre el equipo
¿Tiene lo que se necesita para ofrecer un excelente servicio de atención al cliente? ¿Está preparado para aprovechar sus conocimientos de educación superior, trabajar en colaboración y resolver problemas para ayudar a los clientes con sus dificultades?
About the Role
We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.
What would you do all day?
- Manage a queue of Student cases, prioritizing issues based on severity and customer impact
- Solve complex problems, drive change, and implement solutions
- Handle sensitive escalated customer issues
- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools
- Maintain your knowledge of new functionality and compliance changes
- Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
- Participate in our 24/7 global coverage plan
Información sobre la función
Trabajar en una empresa donde las personas creen de verdad en lo que hacen es muy divertido. En Workday, nos comprometemos a transmitir nuestra pasión por el negocio de las aplicaciones empresariales y a centrarnos en el cliente. Trabajamos duro y nos tomamos en serio lo que hacemos. Pero también nos gusta pasarlo bien. De hecho, dirigimos nuestra empresa con ese principio en mente cada día: Uno de nuestros valores fundamentales es la diversión.
¿En qué ocuparía su día?
- Gestionar una fila de casos de estudiantes, priorizando los problemas en función de la gravedad y el impacto para el cliente.
- Resolver problemas complejos, impulsar el cambio y aplicar soluciones
- Gestionar los problemas delicados de los clientes
- Trabajar con los jefes de producto, control de calidad y desarrollo para resaltar las tendencias de procesamiento de los estudiantes de los clientes e identificar áreas para mejorar la funcionalidad y las herramientas.
- Mantener actualizado su conocimiento de las nuevas funcionalidades y cambios en el cumplimiento de la normativa
- Utilizar su energía, empuje, adaptabilidad y entusiasmo para perpetuar las vibras positivas en toda la empresa.
- Participar en nuestro plan de cobertura mundial 24/7
About You
Basic Qualifications:
It is essential to be bilingual in Spanish and English
Other Qualifications:
- Experience with Higher Education or supporting a Student information system preferred
- Experience in one or more of the following functional areas preferred:
- Human Capital Management
- Financials
- Recruiting
- Successful track record of managing multiple urgent priority issues concurrently
- Excellent analytical, problem solving and multi-tasking skills
- Proven ability to collaborate and build strong relationships with customers and internal resources
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
- Able to generate a sense of urgency and rally appropriate teams
- Able to deal with the stress related to resolution timeframes and conflicting/competing priorities
Qué esperamos de usted
Cualificaciones básicas:
- 4+ años de experiência en soporte de aplicaciones, dando soporte a una solución de software compleja
Es imprescindible ser bilingüe en español e inglés
Otras cualificaciones:
- Preferiblemente, experiência en educación superior o en sistemas de informaci
