Customer Support Agent

**Customer Service Representative**

**Objectives of this Role**:

- Identify and address customer needs with the goal of completing satisfaction (First Time Resolution).
- Follow the company communications guidelines and procedures.
- Proactively participate with improvements for the company's efficiency.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Ability to multitask, manage time, and prioritize.

**Requirements**:

- Proficient in English with advanced capabilities in both written and oral communication, coupled with strong comprehension skills.
- Experienced in customer service, ideally complemented by a background in technical support.
- Flexible to a rotating shift if necessary.
- Tech-savvy and able to easily navigate Slack, live chats, and other systems that may be required.
- Customer Service/Call center experience, preferably with technical and customer support experience.

**Perks and Benefits**:

- Competitive $ salary base across all other industries.
- Comprehensive training and ongoing support to enhance your sales skills.
- Opportunity to work with an elite clientele and build valuable relationships.
- Potential for career growth and advancement within the organization.

**Working Conditions**:

- Five-day workweek (8 hours per day, willing to work on weekends).
- On-site, professional office environment.
- Pay in US dollars.
- Growing company.

**Important**:
Only resumes in English will be considered.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Disponible para trabajar onsite?

Experiência:

- Customer Service: 1 año (Deseable)