Customer Support Agent

**Customer Service Representative****Objectives of this Role**:- Identify and address customer needs with the goal of completing satisfaction (First Time Resolution).- Follow the company communications guidelines and procedures.- Proactively participate with improvements for the company's efficiency.- Ability to solve problems and alleviate conflicts or escalate tactfully.- Ability to multitask, manage time, and prioritize.**Requirements**:- Proficient in English with advanced capabilities in both written and oral communication, coupled with strong comprehension skills.- Experienced in customer service, ideally complemented by a background in technical support.- Flexible to a rotating shift if necessary.- Tech-savvy and able to easily navigate Slack, live chats, and other systems that may be required.- Customer Service/Call center experience, preferably with technical and customer support experience.**Perks and Benefits**:- Competitive $ salary base across all other industries.- Comprehensive training and ongoing support to enhance your sales skills.- Opportunity to work with an elite clientele and build valuable relationships.- Potential for career growth and advancement within the organization.**Working Conditions**:- Five-day workweek (8 hours per day, willing to work on weekends).- On-site, professional office environment.- Pay in US dollars.- Growing company.**Important**:Only resumes in English will be considered.Tipo de puesto: Tiempo completoPregunta(s) de postulación:- Disponible para trabajar onsite?Experiência:- Customer Service: 1 año (Deseable)