About Straumann Group
Headquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence. For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients' lives better. We are the leading independent player in our industry. From the first Dental Implant in 1974 to the latest Digital Solution - we do things different than others.
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.
WeChangeDentistry every day - and want you to be a part of it!
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**Pay is in Colon**_**
**Summary of Position**:
The Customer Success Partner (CSP) is a hybrid position. The CSP supports the organization to ensure a positive experience for key customers and drive successful digital treatment planning in coordination with the Diagnostics team.
**Essential functions and duties**
To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences
- Review patients' treatment in accordance with established protocols and preferences
- Generate a digital treatment setup for doctor review and approval
- Continuously assess and find ways to improve procedures for maximum optimization
- Reach out to providers, account representatives and sales leaders as needed to handle issues, provide insight and ensure the best possible experience
- Continually work to increase knowledge of orthodontics, industry trends and company processes
- Perform Quality Control for cases assigned to them
- Handle complaints in treatment planning
- Meet weekly productivity, efficiency, and satisfaction goals
- Work collaboratively cross-team and cross-functionally to ensure a world-class provider experience
- Other duties may be assigned, directed or requested
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.
- High school diploma or or equivalent required
- 1 + years of related schooling and/or technical experience in a dental lab
- Prior orthodontic experience preferred
- Displays enthusiasm about providing excellent support and service
- Excellent organizational and time management skills
- Ability to multitask and stay focused on priorities
- Exhibits sound and accurate judgement
- Basic computer skills (including Word, Excel, Outlook)
- Strong interpersonal skills and motivational skills
- Ability to adapt to changes in the work environment with short notice
- Proficiency with driving results and promoting quality
- Thrives in a fast-paced team environment
- Fluent in English, both written and spoken
**Key Attributes**
- Resourceful and Hands-on: An energetic, resourceful, agile, and hands-on individual who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly; able to get to the heart of issues rapidly and act decisively
- Team Player: From a basis of strong self-awareness, excellent interpersonal skills; fosters team-first mentality and shares wins and successes; creates an open and transparent environment in which individuals can team together to drive optimal outcomes
- Results-driven: Brings a fire in the belly and is counted on to meet or exceed commitments on time, every time; has a genuine passion for patient outcomes and quality
- Collaborative Relationship-builder: Able to build deep relationships with key internal and external stakeholders, and work closely with/ and earn the respect and trust of other teams
- Integrity: Possesses unquestionable integrity and is intellectually curious; is known as an honest, trustworthy, ethical, and straightforward individual, capable of presenting the unvarnished truth in an appropriate and helpful manner
- Straumann Group prides itself on employee's embracing the player/learner mindset that embodies a high-performance culture and learning organization
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
**Employment Type**:Full Time
**Alternative Locations**:Costa Rica : San José
**Travel Percentage**:0 - 10%
**Requisition ID**:9721
