**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.- Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.- Ensures managed services and customer engagement consistently exceed all relevant KPIs.- Addresses customer escalations and related communications in a timely and proactive manner.- Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.- Supports solution selling and business development efforts using consulting skills.- Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.- Handles escalations from clients with a sense of urgency, ensuring their concerns are addressed promptly and effectively.**Education & Experience** Recommended**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.**Preferred Certifications**- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)- Certified Technology Sales Professional (CTSP)**Knowledge & Skills**NA**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**- Responds to moderately complex issues within established guidelines.**Disclaimer
