Customer Service Telecommunication Specialist I

The Opportunity This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures.
Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.What You'll Do Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillatorPulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales RepresentativePerform outbound calls to Sales Representatives to confirm receipt of case informationTriage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriateShift B [Monday to Friday from 2pm to 6pm] Experience and required qualificationsHigh School Bachelor DegreeOne year of experience in a customer service, product support, IT, telecommunications, or related role.Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.Fully Bilingual (English and Spanish)Preferred QualificationsExperience in the biotech, bio-instruments or medical devices industriesExperience working in a broader enterprise/cross-division business unit model preferred.