Customer Service Specialist

In the role the person will be monitoring live broadcasts including live events; such as sports and awards shows, as well as syndicated programs lacking over-the-top rights, using various web based tools and devices, to ensure rights-restricted streams are only available to appropriate audiences based on time, device and/or location.

**Key Responsibilities and Accountabilities**
- Escalate and communicate issues on time and handle escalated issues and work closely with Youtube internal FTEs, XFN teams and vendors/providers to resolve network/audio/video issues.
- Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.
- Escalation of issues to YT Infra, NOC, or Production for resolution.
- Work with appropriate team for flagging analysis.
- Monitor live and non-live events using in-house tools, fix and escalate issues as applicable.
- Validate, and edit the start/end times of live programming.
- Work with cross functional teams for escalating/troubleshooting issues.

**Main Job Requirements**

**Education and Specific Training**
- Highschool diploma

**Work Experience**
- 1+ years of professional experience

**Required Skills**:

- Ability to type 25+ WPM with a high rate of accuracy.

**Competancies and Specific Skills**
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Interpersonal Skills

Pay: ¢500,000.00 - ¢600,000.00 per month

**Experience**:

- professional: 1 year (required)

**Language**:

- English (required)

**Location**:

- San José, Provincia de San José (required)