Customer Service Specialist

The Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience.

**Responsibilities**:

- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.
- Assists cardholders regarding questions on their accounts
- Answers telephone and interacts with cardholders in a professional manner
- Facilitates problem resolution in accordance with Client policy and procedure
- Updates and notates cardholder information within the Client's CRM
- Completes necessary/approved steps/procedures to initiate account transactions and investigations
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure
- Performs verification and activation of new and re-issued cards
- Maintains knowledge of current Client policy and procedure changes and updates
- Assists other associates and may take escalated calls from cardholders

**Requirements**:
Technical Skills
- Basic computer orientation
- English B1+

Competencies and Specific Skills
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Analytical Ability
- Interpersonal Skills
- Problem Solving

Pay: ¢490,000.00 - ¢550,000.00 per month

**Language**:

- english (required)