Customer Service Specialist

In the role the person will be monitoring live broadcasts including live events; such as sports and awards shows, as well as syndicated programs lacking over-the-top rights, using various web based tools and devices, to ensure rights-restricted streams are only available to appropriate audiences based on time, device and/or location.**Key Responsibilities and Accountabilities**- Escalate and communicate issues on time and handle escalated issues and work closely with Youtube internal FTEs, XFN teams and vendors/providers to resolve network/audio/video issues.- Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.- Escalation of issues to YT Infra, NOC, or Production for resolution.- Work with appropriate team for flagging analysis.- Monitor live and non-live events using in-house tools, fix and escalate issues as applicable.- Validate, and edit the start/end times of live programming.- Work with cross functional teams for escalating/troubleshooting issues.**Main Job Requirements****Education and Specific Training**- Highschool diploma**Work Experience**- 1+ years of professional experience**Required Skills**:- Ability to type 25+ WPM with a high rate of accuracy.**Competancies and Specific Skills**- Excellent written and verbal communication(Communications Skills)- Customer Oriented- Interpersonal SkillsPay: ¢500,000.00 - ¢600,000.00 per month**Experience**:- professional: 1 year (required)**Language**:- English (required)**Location**:- San José, Provincia de San José (required)