Customer Service Specialist

**Responsibilities**:- Manage large amounts of incoming phone calls- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers**Requirements**:- 1+ year of experience in contact centers or customer service roles- Prior Claims, Warranty, or Insurance experience is beneficial.- C1 English written and spoken is a must- Proven interpersonal skills with emphasis on empathy and assurance.- Ability to assess situations and respond appropriately, strong problem solving skills.- Professional attitude, enthusiasm, and reliability.- Ability to multi task between multiple phone lines client programs assess customer s issue, answer agents questions, research, enter notes, and maneuver multiple systems.- Effective written and verbal communication skills.- Needs to be available to work a flexible schedule, including nights, weekends, and holidays.- Ability to learn quickly and adapt to change